Updated 11-07-2023
At FanClips, your privacy is paramount. We’re committed to being transparent about the technologies we use, and we assure you that your personal data is handled securely. This Privacy Policy provides detailed information about how your data is used and shared. Our users are at the heart of everything we do, so we strive to uphold your trust above all. Should you have any questions, contact us at support@fanclips.io.
Data Collection
We collect the following types of information:
- Identifiable User Information: Registration is required to access our services, where we ask for your name, email, and password.
- Athlete Profiles: Athletes have the option to provide additional information like gender, physical attributes, and a profile picture to enhance their profiles.
- Social Media Data: Using your social media accounts to register, we collect the information provided by platforms like Facebook, Google, and Apple for user authentication only.
- Geolocation Data: We collect location data to provide event location services, but we do not engage in continuous tracking of your location.
- Mobile Device Access: For creating content, we may need access to your device’s camera, microphone, and storage.
- Cookies: Cookies are used to enhance our services and user experience. These can be managed through your browser settings.
Use of Information
The collected userdata is used for the following purposes:
- Account Management: Your data helps us manage and troubleshoot your account effectively.
- Service Delivery: We use the collected data to deliver and facilitate our services, ensuring a smooth and personalized user experience.
- Inquiries and Support: Your information enables us to respond promptly to your questions and support requests.
- Service Improvement: By analyzing how our services are used, we can identify areas for improvement, leading to a better and more efficient user experience.
Sharing of Information
We respect your privacy and do not sell your data. Sharing occurs only under these circumstances:
- Partner Services: We collaborate with third-party services to enhance our offerings.
- Legal Requirements: If compelled by law, we may disclose your data.
- Business Transfers: In the event of a merger or acquisition, user information may be part of the transferred assets.
Log Data
Log Data is crucial for the functionality and security of our services and is used for analytics and service improvements. Log data, including but not limited to:
- IP addresses, browser types, and operating systems
- Visited pages, device information, and cookies
Managing Your Information
You have the right to review and update your personal information through your account settings. Should you choose to terminate your account, please email us at support@fanclips.io.
Data Deletion
As a user of FanClips, you have the right to request the deletion of your personal data at any time. To initiate this process:
- Send an email to support@fanclips.io with your request.
- Please include in your email the specific details of the data you wish to be deleted. This will help us accurately identify and remove the requested information.
- Once we receive your request, we will process and complete the deletion of your data within 30 days. We will confirm with you once the data has been successfully deleted.
Upon request, we will delete your data within 30 days. To request data deletion, email support@fanclips.io.
Content Privacy and Reporting
Uniquely identifiable individuals can request content removal. To report a privacy violation:
- Use the Privacy Complaint Process.
- Provide clear identification and timestamps in the content.
- Submit your complaint to support@fanclips.com.
Handling Complaints
Upon a complaint, the uploader will be notified and given 48 hours to address the issue. Non-compliance may result in content removal and potential account suspension.
Changes to Our Privacy Policy
We may modify this policy to reflect changes to our information practices. If we make significant changes, we will notify you by email (sent to the e-mail address specified in your account) or through a notice on our services prior to the change becoming effective.